Returns & Refunds Policy

Last updated: 18 Nov 2025

Thank you for shopping with us. All items are custom-made to order and printed through a third-party printing and delivery service, our returns and refund rules differ from standard retail purchases. Please read the policy below before placing your order.

1. Change of Mind Policy

As all products are personalised, made-to-order items:

❌ We do not accept change-of-mind returns or provide refunds for:

• Ordering the wrong size, colour, or design

• Mistakes in provided text or spelling

• Deciding you no longer want the product

• Ordering the wrong quantity

Please review your design and order details carefully before checking out.

2. Incorrect, Damaged, or Faulty Items

If your order arrives damaged, misprinted, or incorrect, we will replace it at no additional cost.

✔ You must notify us within 7 days of delivery.

Please email us with:

• Your order number

• A clear description of the issue

• Photos of the product showing the problem

• Photos of the packaging if it was damaged in transit

Once verified, we will lodge a replacement request with a third-party printing and delivery service and organise a reprint or replacement for you.

3. Print Quality Issues

We follow a third-party printing and delivery service’s print guidelines to ensure high-quality output; however:

We can approve a replacement for:

• Blurry, faded, or streaked printing caused by the printer

• Incorrect trimming, cutting, or finishing

• Colour issues that significantly differ from standard printing tolerances

We cannot approve a replacement for:

• Slight product design variations due to third party supply availability

• Slight colour variations due to computer screen vs. print differences

If you’re unsure about print quality, please contact us before ordering.

4. Lost or Missing Deliveries

If your parcel does not arrive:

• Please check your tracking details (provided after fulfilment).

• If the courier confirms the package is lost, we will reprint and resend your order.

If the courier states the package was delivered correctly, but you cannot locate it, please contact us — we will do our best to assist, but replacement is not guaranteed in cases of confirmed delivery.

5. Incorrect Shipping Address

Please double-check your shipping details before placing an order.

❌ We cannot offer refunds or free replacements for orders sent to an incorrect address provided by the customer.

If the parcel is returned to Canva’s courier depot due to an invalid address, new shipping fees may apply for resending.

6. Refund Eligibility

Refunds are only issued if:

• The item cannot be replaced

• We determine the issue occurred due to a printing or production error

• The product is unavailable or cannot be fulfilled

In all other cases, replacement is the primary remedy.

7. How to Start a Return or Replacement Request

Email us at with:

• Your name

• Order number

• Description of the issue

• Photos (required for any print or damage claim)

We aim to respond within 1–2 business days.

8. Contact

If you have questions regarding this policy, please contact us at:
📧 info@arikadigital.com.au